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In business for over 10 years, Digital Document
Systems, Inc. was formed with the goal of providing,
at the best possible price and with complete customer
service, the very best in CD/DVD packaging,
replication, duplication, digital printing on
CD-R/DVD-R's and screen printing on CShells. Our
impressive on-hand warehouse stock of CShells gives us
the ability to ship nearly 100% of your orders the
same day they are placed.
Owners, Susan Hlavacek and Debbie Childers, are
dedicated to ensuring that this goal is achieved. Give
us a call at 888-556-5563 or email with your questions
or special needs.
Frequently
Asked Questions
The
following are the questions we are frequently asked.
If you do not see an answer to your question below,
please give us a call at 888-556-5563.
What if I
am not satisfied with what I ordered?
If you are not happy with the CD or
DVD packaging products that you ordered, we will be
happy to exchange the items for another type of
packaging or receive a refund. To receive a refund for CD or DVD
packaging purchased from us, or to exchange a product,
the product must be returned in saleable condition, in
the original shipping carton, return shipping
pre-paid, to our warehouse. Any packaging return requires an Returned
Material Authorization (RMA). Please contact us toll
free at 888-556-5563 to request an RMA.
What is your
privacy policy?
We do not sell
or share your billing or mailing information with any
other company or individual. We do mail our
customers post cards or flyers regarding new products
or sale items. If you sign up for our email
list, or check the box on the order form to be added
to our list, you will receive a monthly email about
new products and sale items. You can opt out at any
time.
When
will my order ship?
Orders received by 2 PM EST on business
days (weekdays) are shipped same day. Orders
received after that time, on weekends, or on holidays
are shipped on the next business day. We will
contact you immediately if we are unable to ship the next
business day, prior to processing your order.
Check UPS Ground Transit Time!
Is
my information secure / Is the ordering process
secure?
Yes. All information required to
process your order is collected using industry
standard SSL encryption.
How Can
I Pay for My Order
Credit
Card Payment
- We gladly
accept Visa, MasterCard and American Express. It is
important that the "Bill-To" information match exactly
with the name and billing address information supplied
to your credit card issuer. Failure to do so will
result in either the cancellation of your order or a
request for further authorization (in writing via fax,
etc.) prior to order processing.
Payment by Purchase Order - This payment method is only available to
persons/companies that have pre-arranged for payment
terms with Digital Document Systems..
Payment by Company Check
- We will gladly accept a company check for the total
amount of your purchase (product total + freight).
We do not ship COD.
We do not accept
personal checks.
Do you ship outside of the
United States?
At this time we only accept orders to
be shipped within the United States and Canada.
How will my order be shipped?
We ship most orders via UPS Ground.
The shopping cart system will calculate shipping and
handling for ground shipments and the cost will appear
when checking out. If you select UPS Overnight,
2nd Day or 3 Day service we will calculate shipping
and handling and call you for approval prior to
charging your credit card.
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